Our Commitment To Safety and Security
We are committed to safeguarding sensitive data provided during the background screening process and are continuously making improvements to security protocols at both the account and user level. We have recently made changes to our business vetting process to ensure legitimacy before allowing background check results to be viewed which is resulting in higher-than-normal turnaround times. Rest assured, we are working diligently to get back to our general 1-2 business day credentialing process.
In addition, accounts and/or users that we deactivate for inactivity require reactivation through our Client Relations team, for your protection. This is causing longer wait times to speak to call center agents. Please be aware that we are in the process of enhancing our account and user reactivation process to allow you to self-serve without calling into Client Relations to gain access to your account.
We apologize for any inconvenience this may cause and are taking extra precautions to protect your account.
If you have any questions, please reach out to our Customer Service team, 866-300-8524 or at firstname.lastname@example.org and we will get back to you as soon as we can. We appreciate your patience.